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Fire and Rescue New South Wales keeps the state safe with SAP Business Suite powered by SAP HANA

Australia's largest urban fire and rescue service implements SAP Business Suite powered by SAP HANA to help protect lives and property of the citizens of New South Wales.

Sydney, Australia - Fire & Rescue NSW today announced that it has implemented SAP Business Suite powered by SAP HANA. For the first time, the organisation supports a network-wide move towards real-time reporting and access to information across the entire emergency services network in NSW.

The implementation paves the way for improved control during the fire season and is part of Fire & Rescue NSW’s journey towards predicting fires and other natural disasters before they happen, as well as effectively managing resources and establishing accurate early-warning systems.

Richard Host, CIO, Fire & Rescue New South Wales comments, “The SAP software implementation will help us save lives. It knows everything about our assets and our people, including their training history, with up to 30 years of data.

“We will also see more efficient collaboration across all three major state emergency service agencies, including New South Wales State Emergency Service and New South Wales Rural Fire Service. The agencies now use a single instance of SAP Business Suite powered by SAP HANA as their source of information.”

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SAP and Fire & Rescue NSW have enjoyed a longstanding relationship, and together have transformed the agency’s business processes and systems. The SAP Business Suite software, which now runs on the in-memory SAP HANA platform, provides a complete solution for Fire & Rescue NSW and enables the broader emergency services network in NSW to collaborate more effectively. Delivering improvements to internal processes, using SAP also allows each agency to manage its business operations more effectively.

Through SAP HANA, Fire & Rescue NSW is looking to the future with an enterprise asset management program to help the Emergency Services Agencies better manage their vast firefighting and rescue asset base. SAP HANA will also support the agency’s “Project Minder.” This system is designed to head off disasters across the state by analysing real-time data and enabling predictions almost a week in advance, as well as to recommend resource deployment in a timely and accurate manner.

“Better systems mean safer communities,” Host said. “It’s critically important to have the right skills and equipment available at the right time. With SAP HANA, we have deep and accurate information that is instantly accessible, enabling us to make critical decisions quickly. We can monitor and manage our entire network more effectively and ensure the state is as safe as possible for years to come,” said Richard Host.

Andrew Barkla, President & Managing Director, SAP Australia & New Zealand commented, “Fire & Rescue NSW have delivered an exceptional implementation. We have laid the foundations for continuous innovation that will improve not only the State’s emergency response, but emergency prevention.

The implementation at Fire & Rescue NSW is a showcase of the SAP Urban Matters program, an initiative to help urban businesses, governments, and people create best-run cities. SAP Urban Matters supports the fundamentals of good government, empowers public officials to be more productive, increases community engagement and openness, drives innovation around government service delivery and improves urban resilience to help ensure public safety and security.

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For more information, press only:
Perry Manross, +61 409 928 209, perry.manross@sap.com
Ellen Sinclair, +61 2 8281 3228, SAP@howorth.com.au

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