SAP Labs Hungary
Installed Base Maintenance & Support
Installed Base Maintenance and Support (IMS) is a global organization within Service & Support supporting SAP's customers for all products in mass shipment. SAP has build up a development unit within services and support organization in Hungary to be able to offer enhanced services to customers running mature releases.
A lifecycle of a SAP-product will be have 3 phases, in the first phase the new development, in the second phase stabilization, improvement and mass shipment and in the third phase focus on maintenance and services. IMS is responsible for the last phase, in which customer need customer focused maintenance and services.
Additional information about SAP software maintenance and support: http://www.sap.com/services/bysubject/support/index.epx