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SAP ERP: Simplifying Order-to-Cash Processes

Product Demo

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  • /demos/mmov/demos/sap-erp-simplifying-order-to-cash-processes-demo-us.mp4
  • Introduction
  • View Customer Information
  • Access Pricing and ATP Data
  • Create Sales Orders
  • Manage Sales Analytics
    • See how SAP ERP allows you to view complete customer information, access pricing and available-to-promise data, quickly and easily create sales orders, and manage related tasks such as sales analytics. You have the tools you need to optimize sales and interaction channels, deliver superior customer service, and simplify order-to-cash processes.

    Learn More

  • SAP ERP
  • simplifying order-to-cash processes.
  • This demonstration shows how the enhancement package for SAP ERP allows you to
  • view complete customer information,
  • access pricing and available-to-promise data,
  • quickly and easily create sales orders,
  • and manage related tasks such as sales analytics.
  • Enabling you to
  • optimize sales and interaction channels,
  • deliver superior customer service,
  • and simplify order-to-cash processes.
  • View customer information.
  • Natalie Schumann is an internal sales rep.
  • In SAP ERP, her role is organized into work centers.
  • Each work center represents an area of activity and includes all relevant tasks and content.
  • Natalie gets a call from Software Systeme, a key customer.
  • In the Customers work center, a "customer cockpit" provides a holistic view of
  • the customer and centralizes sales transactions.
  • Natalie can view information by sales organization or by sales area,
  • such as distribution channel.
  • The customer has a question about a recent order.
  • Natalie can easily access order data, including merchandise,
  • delivery status, and billing information, along with traffic-light alerts.
  • She explains that the merchandise has been picked from the warehouse,
  • and the delivery has been created.
  • However, the goods issue and billing document are still being processed.
  • Access pricing and available-to-promise data.
  • Natalie's customer has a question about pricing and availability for another product.
  • Natalie can easily check price and available-to-promise data.
  • She enters the quantity and a customer-specific discount, and recalculates the price.
  • She sees that one plant has no availability but another plant has unlimited availability.
  • The ATP check confirms that the right quantity of merchandise is available
  • on the requested date, after taking into account transportation and delivery scheduling.
  • Create sales orders.
  • Natalie's customer is ready to order the merchandise.
  • Natalie can create a sales order directly within the Customers work center.
  • She can easily add data such as a purchase-order number.
  • With just a few clicks, she has created and saved the sales order.
  • Natalie returns to the customer cockpit to review the customer fact sheet.
  • She can see key information such as addresses and credit data.
  • She can also access work lists such as contacts, discounts, and promotions.
  • Manage related tasks such as sales analytics.
  • Natalie has access to other work centers that let her perform related tasks.
  • For example, the Sales work center gives her an overview of key business processes
  • and personalized access to her current workload.
  • She can search for all sales documents
  • that include the merchandise the customer just ordered.
  • A single click lets her view sales orders in Adobe Acrobat format.
  • Finally, Natalie enters the Analytics work center,
  • where she can view and edit analyses, create ad-hoc reports,
  • and prepare reports for colleagues.
  • SAP ERP gives you the tools you need to optimize sales and interaction channels,
  • deliver superior customer service,
  • and simplify order-to-cash processes.