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Realize Value with the SAP User Experience Management Application by Knoa Webcast

Realize Value with the SAP User Experience Management Application by Knoa Webcast
Join the experts from SAP Education, Loblaw and Knoa Software on March 21 for this informative Webinar and gain the answers to your critical questions.

In this session you will:
  • Learn about UEM—understand how a team in your line of business or information-technology organization can measure and optimize user performance to proactively eliminate problems, measure best-practice implementation, and reduce help-desk calls, CRM, and training time and expense
  • Hear how Loblaw leveraged Knoa to identify & focus user performance issues, uncover system errors, and focus training efforts to provide the greatest impact.
  • Discover how UEM supports collaboration across help desk, information-technology, support and training teams to gain a deep understanding of how their users are actually using and navigating their SAP applications and use this key data for strategic decisions about how to best manage these environments
  • Learn about the most common use-cases for UEM and determine the right fit for your organization—we will share specific case studies from some of the largest corporations in the world
  • Understand the return-on-investment model and the next steps to see how UEM can provide strong economic benefits to your organization
Speaker(s):
Thad Eidman, CEO, Knoa Software
Kerry Brown, Vice President of Enablement, SAP Education
Randy Gaus, Senior Director, SAP Center of Excellence, Loblaw Companies
Date of Issue:
23 Mar 2012
Language:
English
Solutions:
SAP Education
Industries:
All Industries
Access the content
Webcast   Webcast
49 min.
Presentation   Presentation
2.4 MB
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