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New Service Desk functionality in SAP Solution Manager 7.1 Webcast

New Service Desk functionality in SAP Solution Manager 7.1 Webcast
Learn how the latest SAP CRM 7.0 ITSM processes will be integrated into the SAP Solution Manager 7.1 environment, and how the integration into other proven ALM-processes, such as: change control management, test management and solution implementation, will help to accelerate resolution times and increase process quality
Speaker(s):
John Krakowski, Product Manager for SAP Solution Manager and Application Lifecycle Management, SAP Americas
Date of Issue:
06 May 2011
Language:
English
Solutions:
SAP Active Global Support
Industries:
Oil & Gas
Professional Services
Public Sector
Retail
Telecommunications
Transportation and Logistics
Utilities
Wholesale Distribution
Access the content
Webcast   Webcast
68min
Presentation   Presentation
4,2 MB
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