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Improve User Results by Boosting User Efficiency with SAP User Experience Management by Knoa

Improve User Results by Boosting User Efficiency with SAP User Experience Management by Knoa

Join the experts from SAP Education and City of Tacoma for an informative Webinar on October 10, 2012, to get the answers to your critical questions. During this session, you will:
  • Understand how you can measure and optimize user performance to proactively eliminate problems, measure best practice implementation, and reduce help desk calls and expenses
  • Hear how City of Tacoma leveraged SAP UEM to reduce error rates by more than 50%, increase user efficiency, and improve governance and compliance
  • Discover how SAP UEM supports collaboration across help desk, IT, support, and training teams to gain a deep understanding of how users are navigating our applications for strategic decisions about how to best manage these environments
  • Understand the return-on-investment model and the next steps to see how this application can provide strong economic benefits to your organization
Speaker(s):
Lori Williams, Director, SAP Education
Cynthia Trainer, SR Business Analyst, City of Tacoma
Justin Moore, Sr Solutions Engineer, SAP Education
Date of Issue:
17 Oct 2012
Language:
English
Solutions:
SAP Education
Industries:
All Industries
Access the content
Webcast   Webcast
50 min
Presentation   Presentation
2 MB
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