Drive Customer Service Excellence Webcast
SAP Business Communications Management software responds to these challenges by offering a software-based communications solution that is integrated with SAP CRM. Whether your customers contact you via phone, e-mail, Web, or a text message – you can ensure that they receive high-quality customer service with short response times. Integrating customer communications directly allows you to improve the quality and efficiency of your customer service while keeping costs down.
Because you can leverage expertise throughout your organization more easily and monitor your customer-facing operations in real time, you can significantly improve your internal performance across multiple locations and communications channels. You can also route inbound calls by customer need, centralize outbound marketing campaigns and provide reporting and analytics in real time.
Marcus Coulter, Senior Solutions Advisor, SAP