Smart Customer Communications For The New Energy Era Webcast -- DRIVING OPERATIONAL AND ENERGY EFFICIENCIES WITH EFFECTIVE (E)BILLING AND CORRESPONDENCE
Trying to balance customer demands against the need for profitability, green initiatives, and regulatory requirements? Whether you are in Canada or the United States, the balancing act is the same. SAP invites you to join a panel of utility-industry thought leaders for practical insights into achieving equilibrium through smart customer communications-with a focus on optimizing the meter-to-cash process while enhancing customer communications.
Business considerations such as rising energy costs, conservation and collection programs, smart metering, and transition to new CIS systems and e-services represent opportunities for utilities.
Agility is the Key to Improved Responsiveness and Efficiency
Utilities need the ability to quickly and effectively align customer-service processes with marketing or collections processes, all the while planning for AMI implementations and other new technologies.
Throughout the webinar hear from Larry Beecher, vice president of StreamServe, and Ben Breland, former CFO and EVP of SourceGas deliver valuable insight into driving operational efficiencies and enhancing customer communications. They will share their experience and best practices to support advanced metering infrastructure (AMI) and green strategies, net metering and time-of-use (TOU), demand-side management, electronic billing and customer communication, dynamic personalization of bills and correspondence for residential and C&I customers, and streamlining the billing process.
During this Webinar you will learn:
How to drive customer satisfaction and behavior with powerful demand-side management
How to implement flexible but reliable and efficient processes to increase your ROI while leveraging your CIS and CRM information
Ways to leverage billing, CRM, and AMI to communicate with customers proactively in real time
Methodologies to increase agility to meet future regulations and trends
Lisa Dalesandro, Utilities Industry Principal, SAP Americas
Ben Breland, Industry Expert served as CFO and Executive Vice President, SourceGas
Larry Beecher, Vice President North America, StreamServe