Vertex - Integrated Support with SAP Webcast
Vertex, the first partner with an application that is certified in Enterprise Support Integration, has its support organization connected to the SAP Global Support backbone.
In this Webcast you will learn how you can benefit from the built-in SAP partner support model for incident processing and remote diagnostics as Vertex is now using the partner edition of SAP Solution Manager. You will also get an overview of the implementation content added by Vertex of the newly launched implementation roadmap and business process repository for the Vertex tax solution according to the ASAP roadmap, which helps customers to reduce the business blueprint time and accelerate the configuration with process descriptions, templates, and best practice documents, all available on Service Market Place.
Steve Richard, Vice President, Product Support, Vertex Inc.
Paul Beirnes, Director, SAP Solutions Practice, Vertex Inc.