The Role Of The Customer Information System (CIS) In Energy Efficiency Webcast -- How to Meet Customer and Regulatory Demands
Utilities must respond to a number of major market demands, not the least of which is regulatory pressure to move toward technology and business processes that support energy efficiency.
But the customer is still king and has increasing demands of his own.
The good news is: Today's CIS technology not only improves customer service, but also enables the energy efficiency that utilities must achieve to support their sustainability strategies.
View this on-demand Webcast in which you'll hear from Consumers Energy and featured utilities-industry analyst Gartner on this topic.
Presenting the featured industry-analyst perspective will be Zarko Sumic of Gartner, creator of Gartner's Magic Quadrant research tool for Utilities Customer Information Systems.
Consumers Energy vice president of business technology solutions, Sue Swan, will share how the company has approached its CIS implementation.
And Maureen Coveney, SAP industry director, utilities, will outline what other SAP utilities customers are doing to meet demands.
During this on-demand discussion, you will learn:
How one utility is leveraging its CIS to keep the customer in the center of its operations as it moves to the Smart Grid
What to look for when evaluating a CIS solution
How the CIS can support energy efficiency through consumer/end-user programs
How analytics and dashboards can help utilities better manage resources for revenue assurance
Sue Swan, Vice President, Business Technology Solutions, Consumers Energy
Zarko Sumic, Vice President, Distinguished Analyst, Gartner
Maureen Coveney, Industry Director, Senior Principal, Utilities, SAP Americas