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What Utilities Can Do Now to Prepare for the Future Webcast

At the American Water Works Association (AWWA) 2009 Annual Conference and Exposition, water-industry leaders discussed some critical issues: aging infrastructure, aging workforce, providing potable water, climate change, funding, as well as environmental and regulatory issues.
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There is no argument that the industry is preparing for changes to respond to the current situation and build sustainable operations. The issues will not go away, regardless of limited capital funding. And several industry leaders call for the need to move faster. Water utilities are facing these vital questions:

  • What can utilities do now to ensure that their operations are efficient, sustainable, and able to meet the needs of the future?
  • What is your organization's plan to meet the issues of aging infrastructure and workforce?
  • How will you ensure regulatory compliance, especially keeping up with unfunded mandates?
  • How can you gain visibility into the risk associated with your investments to make better decisions about the actions you take?
  • How can you track your investments and monitor their performance for your organization?
  • How do you improve service levels for your customers?

We invite you to view this on-demand Webcast that addresses these questions and hear from a customer who has implemented customer information systems (CIS) by SAP and the SAP ERP application. Our featured guests are Dorothy Greene, business operation support manager; and Christine Marion, controller, of Gainesville Regional Utilities (GRU), a multi-service utility owned by the City of Gainesville. The company provides services in water, wastewater, electric, gas, and telecommunications. GRU is the fifth-largest municipal utility in Florida and it made the decision to implement CIS solutions from SAP. When support expired for the company's existing ERP system, GRU decided to replace the system, which had limited functionality. GRU wanted to create a strategic foundation for the transformation of its financials and become more efficient.

In 2009, the company started its implementation of SAP ERP. In this on-demand Webinar, GRU will share some of the benefits gained from the implementation so far:

  • Financial close has been reduced by ten days.
  • Organizational readiness is improved because of a well-orchestrated change-management initiative.
  • Efficiency is increased because of a new financial-accounting and management-cost-reporting system.
  • Manual travel processes are now automated.


  • Dorothy Greene, Business Operation, Support Manager, Gainesville Regional Utilities
  • Christine Marion, Controller, Gainesville Regional Utilities
  • Joanne Kelley, Industry Principal, SAP Americas
  • Angela Godwin, Editor, Urban Water Management Magazine

Want to learn more? Contact the SAP sales office nearest you.

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