A brighter future of business service delivery in BPO/Shared Services Webcast
This webcast investigates the role of an enterprise Service Oriented Architecture (eSOA) in ensuring more manageable projects that deliver higher savings through BPO or Shared Services models.
eSOA in the context of internal (Shared Services Center, captive) or external (BPO) service delivery facilitates the choice of optimum centralized, shared, outsourced or offshored scope. Better segregability of technology enables more cost-effective scope choices.
The results are:
Easier and cheaper to run components based on Enterprise Services in separate standardized “factories”
Easier and cheaper to integrate “factories” into the client’s “extended enterprise”
Ultimately, this improves the organisation´s ability to harness scale, optimize processes, and access labor arbitrage which are the key tenets of a successful business service delivery. Discover the benefits of using eSOA in BPO through practical examples and simulated business cases.
This webinar is appropriate for all strategy and implementation teams involved in transformation of G&A functions (HR directors, CFO, CPO) and advisors/analysts.
Bernhard Fischer, Vice President, Solution Management Shared Services and BPO, SAP
Gianni Giacomelli, Head of Strategy and Marketing, BPO, SAP
To learn more, register for a telepresence workshop