Using Renewals to Re-Align BPO Activities and Related Technology with Strategy
|Renewal of outsourcing agreements provides an ideal event around which to re-evaluate your service provision strategy and the related IT strategy. This webcast by SAP and outsourcing advisors Morgan Chambers will provide insights into the breadth of the challenge and the opportunity for BPO customers
Renewals: An opportunity to re-think, not just refresh
As your outsourcing agreements move towards the end of their current contracts, what should you be considering to ensure that your new agreements are fully able to support the current and future needs of your organisation?
Renewal is the perfect event around which to think more thoroughly about service delivery evolution since your contract was signed, and how services can add sustainable value to the organisation on multiple dimensions beyond cost only - in particular innovation and quality improvement. Significantly, renewal can also represent an opportunity to deploy a more standardised IT platform in BPO, which will in turn ease cost-efficient innovation and future potential change of scope, scale, and provider.
By using real life examples, this webcast will demonstrate how you can use the renewal or relet of an Outsourcing agreement as an opportunity to align technology and strategy to ensure the new agreement continues to deliver the optimum level of value to your business.
- The upcoming renewals wave in BPO
- Why and how renewals present an opportunity to re-think
- The impact of technology in renewal situations
- Some real life experiences
- Phil Morris, CEO, Morgan Chambers
- Gianni Giacomelli, Head of Strategy and Marketing, BPO, SAP AG
To learn more, register for a telepresence workshop