Leverage the power of relevant real-time information to help you better target customers and manage your business with our retail software solutions.
- Gain detailed insight into store sales across all locations
- Improve decision making with faster access to metrics and trends
- Provide information in an efficient and user-friendly format
Index Living Mall: Order to Delivery Lead Time Reduced by 70%*
Merchandise and Assortments
Plan and execute assortments based on shopper preferences to better balance inventory and maximize performance.
- Get the right mix of products at each location
- Ensure a balanced assortment plan to drive gross and net margin targets
- Understand retail and merchandise trends at the speed of purchase
Product, Store, and Customer Lifecycle Management
Efficiently manage detailed customer information and every product location combination – no matter how vast – with our retail inventory software.
- Quickly and accurately maintain core master data
- Enable global data synchronization for easy subscription to manufacturer products
- Support product development with shared master data, collaboration, and performance monitoring
Enhance profitability and increase customer satisfaction with strategic pricing that can help you maximize profit while growing your customer base.
- Identify the best combination of everyday prices
- Leverage shopper demand patterns
- Analyze patterns and price sensitivities down to the store-SKU level
Marketing and Promotions
Get merchandising and marketing to work as one with retail sales software that helps you efficiently target customers with relevant marketing campaigns.
- Track the actual profitability of promotional activities with full cost and profit reporting
Solution Brief: Executing Successful Retail Promotions
Technopolis: Driving Efficient E-Commerce Processes
Increase customer loyalty. Our retail sales software can help you identify the best strategy for incentives and rewards.
- Create campaigns and tactics that appeal to the target audience
- Use loyalty strategically to reward the right shoppers
- Access a variety of reward metrics, such as purchases, money spent, and number of visits
Demand and Replenishment Planning
Respond quickly to changing needs. Our retail inventory software can help you develop replenishment plans that balance inventory, service, and brand strategy.
- Generate suggested order quantities using advanced forecasting methods
- Enable multi-level replenishment across the supply chain
- Automate processes to increase speed and accuracy
Sourcing and Buying
Ensure products are available while reducing total cost of goods sold, with help from our retail inventory software solutions.
- Reduce lost sales with vendor management performance insights
- Ensure an integrated and accurate purchase order process
- Manage procurement and distribution of products, including ultra-fresh, to ensure timely delivery
Web Link: Supplier Relationship Management
Private Label Production
Plan every phase of the product creation process, from design and component sourcing through production and quality management, with our retail sales software.
- Collect ideas, create portfolio proposals, and perform costing
- Provide onboarding of partners and suppliers, human rights compliance, and factory audit planning
- Define concepts and select templates for a defined bill of materials
Logistics and Fulfillment Management
Ensure product availability and cost-efficient merchandise flows. Our retail inventory software can help you streamline distribution and transportation systems.
- Manage and track all in- and out-warehousing activities
- Monitor stocks and keep appropriate levels of inventory
- Consolidate orders across channels to meet fulfillment promises
Solution Brief: Managing Efficient Warehouses
Web Link: Logistics and Fulfillment
Supply Chain Performance Management
Monitor and optimize performance across the entire supply network.
- Monitor key performance indicators
- Fine-tune your demand-driven supply chain
- Define the criteria for alerts, monitoring, and notifications for better visibility
- Optimize supply chain risk management
Solution Brief: Improving Supply Chain Effectiveness
Store and Point of Sale
Deliver an in-store experience that meets your brand promise and motivates shoppers to buy.
- Manage customer and cash handling at the point of sale
- Boost customer satisfaction, sales, and margin performance
- Streamline inventory control
- Let shoppers choose how they interact with your brand
Build customer loyalty and demand generation by turning the Internet into a powerful sales, marketing, and service channel.
- Help customers find the best products and services online
- Provide targeted customer pricing with fast order creation
- Deliver personalized product information with catalog management
Web Link: E-Commerce Software
Customer Service Contact Center
Effectively manage your call center's activities, while connecting with your entire business ecosystem.
- Align call lists and scripts to support campaign activities
- Connect your stores, franchises, and customers over an array of devices
- Coordinate call lists, scripts, and promotions across all channels
HSE24: Enhancing the Home Shopping Experience
Web Link: Software for Your Customer Interaction Center
Multi-Channel Orders and Returns Management
Provide your customers with multiple channels through which to purchase and return your products.
- Empower your customers with more options
- Enable order promising and inventory reservations for pickup
- Turn returns management and reverse logistics into a competitive edge
Customer Service Management
Give your customers a higher, more consistent level of service with help from our retail sales software.
- Resolve complaints and confirm entitlements in one step
- Streamline help desk operations
- Allocate staff to support call volume
Web Link: Software for Services
Solutions for Small and Midsize Enterprises (SMEs)
Thrive and survive in the competitive retail market. Our retail sales software for SMEs provides integrated solutions that can help you achieve a fast ROI.
- Capture spontaneous customer demand with improved forecasting
- Boost stock productivity with supply chain and demand planning
- Shorten inventory cycles with corresponding reductions in inventory
Web Link: SAP's SME Solution Portfolio