SAP Business All-in-One: Gerenciamento de relacionamento com o cliente

Veja como você pode acompanhar e qualificar as oportunidades de venda de forma eficaz, criar cotações, converter cotações em pedidos e analisar seu canal de vendas.

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  • http://global.sap.com/demos/mmov/demos/business-all-in-one-customer-relationship-management-demo-us.mp4
    • SAP Business All-in-One: customer relationship management. SAP Business All-in-One delivers CRM functionality that supports pre-configured, pre-integrated, end-to-end processes for marketing, sales, and service all designed specifically for midsize companies. This demonstration shows how SAP Business All-in-One allows you to efficiently and effectively track and qualify a sales opportunity, create a sales quote, convert it to a sales order, and analyze the sales pipeline. Track and qualify a sales opportunity. Michael Curtis is a sales rep. He uses the CRM functionality in SAP Business All-in-One to manage every stage of his sales opportunities. He can easily create a new opportunity. He enters a brief description and a prospect ID, which will automatically populate the opportunity with complete account information. He also specifies the expected close date and the sales stage, which is useful for monitoring the sales pipeline. He's automatically assigned to the opportunity as the responsible employee, which helps him and his manager track all the opportunities he's working on. Now Michael is ready to qualify the opportunity, so he changes the sales stage to Qualification. He enters the expected sales value and the product ID, which instantly populates the opportunity with the associated product data so Michael doesn't have to look up the information manually. When he enters the quantity, the net value and expected sales value are calculated automatically based on the most up-to-date product pricing. Michael then saves the opportunity. Create a sales quote. Michael is ready to create a sales quote in SAP Business All-in-One. The quote is automatically populated with all the key information from the opportunity, including the customer ID and product data, saving Michael valuable time. Michael sees that the information is complete, so he saves the quote. After he discusses the quote with his customer, he can easily access the quote to make appropriate updates. Michael modifies the timeframe, reviews pricing, shipping, and billing data, and saves his changes. Create a sales order. The customer is ready to buy, so Michael needs to create a sales order. He uses the ERP functionality in SAP Business All-in-One. Key information from the quote, including customer data, pricing, shipping, and billing, is automatically included, ensuring order accuracy. With just a few clicks, he has created the sales order, which will be fulfilled through the ERP functionality in SAP Business All-in-One. Analyze the sales pipeline. Jennifer Stone is vice president of sales. She uses SAP Business All-in-One to analyze the sales pipeline for the month. The ERP functionality in SAP Business All-in-One shows that the number and value of quotes has increased, thanks to the deal Michael has closed. Her department is on-track to meet its sales targets. SAP Business All-in-One streamlines processes from end to end to help you gain efficiency, close more deals, and provide better service to your customers.
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