Operate Better with SAP Enterprise Support

SAP Enterprise Support is the proven, proactive support offering that helps you operate your solution landscape better. Explore how SAP Enterprise Support combines tools, content, and direct access to SAP experts to improve all aspects of your IT operations.

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  • http://global.sap.com/demos/mmov/videos/sap-enterprise-support-operate-better-11-ov-us.mp4
    • How would you describe your IT operations? A modern metropolis? Or an ancient village? IT infrastructures are a lot like cities.
    • Your applications are like buildings, and your application interfaces are the streets that connect them. Of course, small towns are easy to operate.
    • But as cities grow, their complexity requires automation and optimization.
    • Without an effective solution, the traffic stops, systems fail, and processes grind to a halt.Sound familiar?
    • That’s why you need SAP Enterprise Support.
    • SAP Enterprise Support is the proven, proactive support offering that helps you operate your “software city” better.
    • It starts with SAP Solution Manager, a unique application-management platform that combines tools, content, and direct access to SAP to improve all aspects of your IT operations.
    • You benefit from a central monitoring infrastructure, an integrated service desk, root-cause analysis, business-process improvement, and more.
    • So you can reduce risk and lower the total cost of ownership of your solution landscape.
    • That continues with SAP Enterprise Support Academy.
    • This program gives your team a powerful combination of training, practical experience, and expertise on-demand.
    • With both guided self-services and expert-led services, the academy ensures that you have access to the complete spectrum of skills and knowledge to master the operation of your solutions.
    • For example, guided self-services focus on the most common challenges organizations face in the operation of their solutions.
    • Including topics like information security and data-volume management.
    • Next, mission-critical support covers issue management for your top issues.
    • You even have 24/7 access to our support advisory center, where expert support engineers directly assist you with the creation of a comprehensive support plan and issue escalation.
    • In fact, SAP has developed a proven methodology for proactively and efficiently engaging with customers.
    • So we can gain a complete view of your situation, identify opportunities for improving your operations, and work with you to develop an effective action plan.
    • Finally, SAP Enterprise Support delivers continuous quality checks and proactive improvement services.
    • These services let you analyze system performance and make sure your core business processes are running efficiently.
    • And help you continuously improve so that your IT infrastructure supports your changing business needs.
    • On top of that, our proven engagement methodology ensures that you always realize the greatest benefits possible from SAP Enterprise Support.
    • Enabling you to achieve both your IT and your business goals.
    • With SAP Enterprise Support, you have the tools and services you need to ensure your IT infrastructure doesn’t operate like a medieval town.
    • And your business runs like the city of tomorrow.
    • Find out how SAP Enterprise Support can benefit you now.
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