Washoe County, Nevada: Customer Reference Video

Home to the city of Reno, Washoe County serves 384,000 citizens and manages an annual budget of $864 million. See how the county deployed SAP for Public Sector solutions to reduce costs, automate financial and HR processes, and achieve financial, public, and political returns on investment.

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    • Some of the biggest challenges for us with our legacy system was that it was no longer under maintenance. It was very expensive for us to maintain it. We had to do all the maintenance ourselves. The company that we purchased it from was no longer in business. We were spending between $15,000 and $20,000 a year maintaining the user interfaces with our old legacy system. With SAP, we were able to eliminate between 15 and 20 of those interfaces. So we've had some huge cost savings from the ability of doing that. With public service collections and disbursement, we use it for our cash desk function at Washoe County. All cash that comes into the county is entered in the public service cash desk or collections and disbursement into cash desk. The advantage of PSCD is that we know immediately what the balance is in the bank, once the money is distributed. On our old process, the departments would send the cash deposits or a copy of the deposit slip to the treasurer's office through an interoffice mail. And a lot of times it would take two or three days to get there. When departments deposit the money, they enter it into cash desk at that time. So the treasurer's office knows immediately how much money has been deposited. And then the next day through the reconciliation process happens automatically. We're only notified if there's an exception to that deposit. So we used to have one person that would spend time reconciling all the bank accounts. And now it's pretty much an automated process that's freed up almost an FTE or a full-time equivalent. Our employee time cards is another area where we've seen a huge benefit. our old legacy system, employees would fill out their time card, give the time card to their manager, their manager would sign the time card, give it to an administrative person. They would enter the time on a time sheet, which was then given to the department head. The department head would sign off on that. The forms were walked down to our payroll office, where they would actually key in the data entry for the time card. And payroll would be processed. Now with employee self-service, the employee enters their time through employee self-service. The time is automatically added up and routed through workflow to their supervisor, their supervisor approves it, and the time records are automatically entered into payroll. So we've gone from about a seven-step process to just a two-step process on our time cards. And it's just been huge cost savings for us. For the financial ROI, that's been easy for us to measure. We have the metrics for what the processes in our legacy system and comparing them to the processes in SAP. So we know we've achieved huge benefits and huge investment gains, financially, by our SAP implementation. As far as the social benefits, right now we're in the process of beginning a customer relationship management implementation. And we see a lot of benefits to our constituents, where they can contact the county. We want them to have one face of the county that they will interact with. And we want our customers to look like they're dealing with Washoe County as a unit, not the individual departments. On the political ROI, we're getting a lot of returns for our elected officials. We're being able to provide them accurate and timely information where we were never able to do that in the past. They're getting one version of the truth, because all of the information is coming out of SAP. And we know that the informa
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