SAP Collections and Dispute Management (Part 1) -- Manage Collections Activities: Product Demo

Learn how effectively you can manage receivables, prioritize delinquent accounts, and gain an in-depth view of your past-due accounts using the SAP Collections and Dispute Management application.

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    • SAP Collections and Dispute Management, part 1. Manage collections activities more effectively and proactively.
    • In this demonstration, you'll see how the SAP Collections and Dispute Management application can help you manage receivables, prioritize delinquent accounts, and gain an in-depth view of your past-due accounts.
    • This proactive approach can help you reduce days sales outstanding, increase collections efficiency, and improve cash flow.
    • Let's say that I'm a collection specialist.
    • I use the SAP Collections and Dispute Management application to identify my company's most critical delinquencies and prioritize the accounts I have to contact.
    • My prioritized worklist gives me a detailed view of each customer—including information about the total amount I need to collect, payments that have already been promised, disputed amounts, dunning levels, credit risk information and more.
    • I can review all the relevant information on the screen, before I even begin to contact the customer.
    • I can even see what makes this customer a very high priority, simply by clicking the button in the toolbar.
    • If I click the button in the toolbar to see a due-date grid, I see how long the outstanding balance has been unpaid.
    • I can also view information about previous invoices—what invoices were sent when, what has been paid, what is outstanding, what is in dispute, and more.
    • The information on this screen constitutes what is known as the collections case.
    • Once I have reviewed these details, I can contact the customer.
    • When I get the customer on the phone, let's say that my contact alerts me to some background information that needs to be updated before they can pay the outstanding amount.
    • I may want to create a resubmission for a particular invoice.
    • Using the SAP Collections and Dispute Management application, this is easy—I just click the toolbar and create the resubmission.
    • On a specified date in the future, the system will remind me that I need to contact this customer again to follow up on this particular invoice.
    • Or, let's say that while we're on the phone the customer offers to make a promise to pay.
    • In the SAP Collections and Dispute Management application, I can record the promise to pay in just a few clicks.
    • I can enter the date by which the customer promises to pay the outstanding balance or, if the customer wants to pay on installment, I can set up an installment plan right there on the screen.
    • Based on the terms we agree to, I can tell the customer exactly what payments will be due and when.
    • And, because of the tight integration between the SAP Collections and Dispute Management application and the SAP ERP Financials solution, SAP ERP Financials will automatically monitor whether the payment has been received.
    • If the company fails to pay in accordance with its obligation, SAP ERP Financials will automatically reactivate the case and the SAP Collections and Dispute Management application will present it, again, in my collections work list.
    • Whenever I finish a customer call and prepare to exit out of a particular collections case, the SAP Collections and Dispute Management application prompts me to document the interaction I've just had.
    • Any changes to the customer profile or promise to pay records are automatically attached to the customer information profile—so the customer files are always up to date and I don't have any copy and paste the details.
    • As you have seen, the SAP Collections and Dispute Management application can help you manage receivables, prioritize delinquent accounts, and gain an in-depth view of your past-due accounts.
    • This proactive approach can help you reduce days sales outstanding, increase collections efficiency, and improve cash flow.
    • But that's not all you can do with SAP Collections and Dispute Management application.
    • The application also provides powerful tools to help you manage and resolve disputes.
    • Click through to part 2 of the SAP Collections and Dispute Management application demo to learn more about the benefits of the application's dispute management functionality.
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