Jena University Hospital: Customer Reference Video

Jena University Hospital is a leading provider of medical care and education in Germany. Discover how the hospital is using SAP solutions for RFID to manage its end-to-end drug administration processes, significantly reduce error rates, and improve patient services and health.

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    • We are very concerned to make improvements in patient safety. And therefore, the first thing we can manage is to improve the medication process. And having all this electronic documentation in the medication process, we are now able to have the whole process, from the beginning, from the order to the application, to the administration of the drugs on the ward, safe with the RFID technique. We are able to have the electronic order, and this is sent to the pharmacy. And there the ampoules and the drugs and pills are in single sleeves, with each having labeling with an RFID ID tag. And then they package it into boxes and delivered to the ward just in time to each patient in a single box. And in the administration process at the bedside the nurse is reading the patient's RFID tag and then the drug RFID tag. And then the system gives a green light for acceptance or a red light to stop the process. Therefore, we can be sure that the right drug gets to the right patient at the right time. Using this new SAP approach is for us to improve patient safety. Therefore, we are convinced that the error reduction we had made with the electronic ordering and with the single-dose application, we had an improvement in literature data from 5% to 2.4%. And now we are able – and we are convinced that we can show this afterwards, after the pilot is running – that we go down perhaps to 1% or something that. And that is a great number for us. The SAP solution and RFID links up to improve the processes of this administration and reduce the errors in the administration process. We are, with our unit-dose process, able to reduce the normally made errors from 5.1% to 2.4%. And together with this new approach with the RFID, we are convinced that we can come up with below 1%. The benefits are first of all to the patients. Therefore, they improve their service and they will not be harmed through the doctors and through the nurses. Therefore, that is our major concern there. On the other hand, we save money, too, because if the patient has no accident in medication errors, then the stay in hospital is shorter, and therefore we have reimbursement system which is case-based and not on day stay. Therefore, it’s an improvement for the hospital too.
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